Now, if you have a VPS hosting plan, backups for your server are generated automatically every week. If you want to have a backup restored, please submit a support ticket through the myCP® interface. There is typically only one backup saved so if something has occurred, please let us know right away so we can […]
Category: General Information
I cannot access the console proxy
In most cases you will only need to reset the console proxy password. Just use the Console Settings link in the VPS Control Panel. If after changing the password you still cannot access the console proxy, please open a Support Ticket through the myCP® interface. In recent months, with the updates to Java, there […]
Can my plan be upgraded?
Of course!! Our VPS plans are a legacy offering as we are encouraging our customers to move to our Cloud platform. We understand such a move may not be easy to schedule. We can still upgrade your plan for a time, but we do urge you to consider the move. To do this, click on […]
Are additional IP addresses available?
Yes, and there is no limit to the number of additional IPs that can be assigned to each server on the VPS hosting account. 1) Go to the Order New Account Add-Ons link inside of the myCP® interface to request additional IP addresses. 2) The new IPs will be available to […]
How do I configure reverse DNS?
To configure Reverse DNS on for IPs used by your VPS Server please open a ticket with Technical Support and we would be happy to assist you.
I’ve forgotten my root password, how can I recover it?
You can now recover your root password on a Linux VPS without even having to contact support. All you need to do is follow the four steps below. For Windows VPS, the process is more involved and will most likely require technical support. The VPS would need to be booted into a recovery disk […]
How can I reboot my virtual server if it is not responding?
Rather than having to open a reboot ticket to reboot your server, you can now preform it yourself in three easy steps. Log into your server at https://vps.superb.net:5656 Click onto the hostname for the server you are looking to edit Click reboot Thats it!
