Superb’s web statistics will update automatically every 24 hours at approximately 1AM EST. You can manually update your web stats by pressing the “Live Update” button in your web statistics interface. If your stats do not change after using the “Live Update” feature, please open a support ticket from your MyCP and include dates, times, […]
Category: Statistics
How do I exclude my IP address from stats?
Superbhosting has implemented a “Skip Hosts” feature in your Web Statistics interface under the “Preferences” link. You can list as many IP addresses as you wish to the “Skip Hosts” field separated by a space. If you aren’t sure what your personal IP address is, visit the site http://whatismyip.com to find out. You may want […]
Why are my web statistics missing for some days and not others?
If your web statistics stopped rendering new stats recently there could be a problem with how the server is recording access logs or history files. Before opening a support ticket you can try uninstalling then reinstalling your web statistics from the web interface. You can do so without losing your access logs or history files. […]
How do I fix a corrupted history file so I can update stats?
The following error message, or similar, indicates that your history file is corrupt on a specific line. Start analyze log file: ex090202.log Error: History file “D:/home/<username>/stats/history/??????.txt” is corrupted (in section UNKNOWNREFERER). Last line read is number ???. Correct this line, restore a recent backup of this file, or remove it (data for this month will […]
What can be done about the error “Operation error: Sorry, no log data available at this date range?”
The error message “Operation error: Sorry, no log data available at this date range.” means your domain is missing access log files for your domain for the date range you have chosen. Your domain may not have been visited during that window of time and there will not be access logs available. Otherwise, If you […]
What does the error “No -username- on this server or the account has been disabled” mean?
The error “No <username> on this server or the account has been disabled, contact tech support, there is a problem with your account information” means that the web service hosting your web stats has failed. This is a server side problem requireing manual intervention from our technicians. If you receive this error please open a […]
