Depending on your particular circumstances and the type of account you are looking to move to, there can be a number of potential issues that you should be aware of. Because of this, we want to be sure you are fully aware of what is needed before proceeding. Please contact your sales rep (if you […]
Category: General Information
How do I downgrade my hosting account?
If at any time you feel you need to cut your hosting costs, we would be happy to assist you in finding a plan that works better for you. Because of the number of plans available, and the differing migration procedures, we recommend that you contact our sales staff by opening a support ticket in […]
How do I upgrade my account to a better plan?
If at any time you need more resources or features, we would be happy to assist you in finding a plan that works better for you. Because of the number of plans available, and the differing migration procedures, we recommend that you contact our sales staff by opening a support ticket in myCP (http://mycp.superb.net/) or […]
How long do you keep my account details in your system?
Your account details are of course retained while you are a client with us. If you close your account, we do retain an archive in the event of any future requests by you, your bank (ie for the purposes of a payment dispute or inquiry), or law enforcement as required by law. We do not […]
If I cancel my account, can I reactivate it?
This depends in large part to the type of account you have, and what date was set for cancellation. For all accounts, as long as you contact us before the account is closed, we generally can revert the status to active. However, note that the billing department (which handles these requests) is only open during […]
I didn’t get my welcome email or have since lost it. How can I have it resent?
If you have not received your welcome email, simply send us an email at billing@superb.net. Please include your order invoice number (or domain name), and be sure you are sending the email from the address we have on file. If not, let us know so we can assist you faster. If you can log on […]
I paid all the invoices that were due on my account, why is my site still down?
In most cases, if you have just paid your invoice and your account had been disabled, it may just be a matter of waiting a short time for your payment to be verified and our technicians notified to re-enable your account. Our billing offices are only open during weekdays, but we have remote staff who […]
Why was the order I placed marked as fraud?
Unfortunately, the webhosting industry is a major target of fraud, and in order to keep our merchant processers happy (as well as the internet community at large) we must be very vigilant to screen every new order we receive. We use a combination of automated tools and human intervention on each and every order that […]
How do I get the 30-day money back refund?
As a measure of our confidence in the quality of our shared hosting services, we provide a full money back guarantee within 30 days for all shared hosting products. Simply request a cancellation from myCP (http://mycp.superb.net/) within your first thirty days of service and we will gladly refund your money if we can’t resolve your […]
How do I cancel my account?
We’re sorry to hear that you wish to cancel your account with us. It is currently our policy to require a termination notice to be submitted by ticket at http://mycp.superb.net/ for all cancellations. This is in place so that we can confirm account security and protect you from any attempts by a third party to […]
