We are connected directly to over 500 major networks. For more information go to: http://nsssc.superb.net/information/corenet-info.php
Category: Reseller Program
Do you offer a Service Level Agreement (SLA)?
We offer a 100% Network uptime guarantee. For more information on our industry-leading SLA go to: http://nsssc.superb.net/information/sla.php
Do you provide any graphic design or web design?
No. We focus on providing superior connectivity at one of our state-of-the-art data centers in Seattle, Washington, Washington DC and McLean, Virginia, which are manned by highly trained network and server administrators offering our award-winning hosting solutions. However our wiki contains a multitude of useful web design and development resources organized to help you learn […]
Do You Do Any Custom Installations?
Your server comes complete with the base operating system and all basic updates provided through the operating system. You will have full, unrestricted access to your server to install software, modify the server configuration, and perform maintenance. Please contact your account representative should you have any questions or concerns regarding customization.
What Types of Operating Systems do you Support?
We support CentOS, Debian, Ubuntu, Fedora, FreeBSD, Windows 2008, 2012 and 2016. We support most operating systems that are not passed their End Of Life (EOL).
How do my clients get technical support?
As they are your clients, you will be responsible for providing technical support for them.
What is the URL of the Interface my Clients will Use to Enter a Reboot Request?
The online reboot interface for your clients is: https://www.mycpcontrolpanel.net. Resellers should still login to their myCP® control panel at https://mycp.superb.net and enter a ticket for any requests.
How Do My Customers Submit a Server Reboot Request?
You and your customers will have access to an online reboot interface. Your customers will be able to login and enter a request for a reboot directly to Superb Internet. You, the Reseller, are in charge of setting the usernames and passwords so that your customers can gain access to the interface. Your clients will […]
Is Customer Support Included with my Server Order?
Superb technical support is staffed 24 hours a day, 7 days a week, all year long. You can always call our support line or submit a support ticket with any question or concern that you may have. For dedicated server clients (including VPS and colocation), support charges may apply depending upon the nature of your […]
How Can My Customers Order Dedicated Servers From Me?
Once you have completed our application process and have been approved as a Reseller, you will be able to order dedicated servers from our convenient online control panel interface. Simply log into your myCP® online control panel at https://mycp.superb.net and select Order Server to begin the process.
