Category: General Information

The limit on any one message is 30MB, and that includes attachments after encoding. Please note that a binary file such as a Word document will increase in size by 33% as a result of the encoding necessary for attachment to email. Therefore, a file of 10MB in size will increase to more than 13MB […]

To purchase additional email quota, go to the MyCP -> Order Account Add-Ons page.  You can purchase additional email disk space in 10GB blocks from this page.

A user or domain that is assigned a quota of -1 can use an unlimited amount of your account’s global quota, meaning that there is no restriction to the size of the mailbox either for that user or for the total for that domain.   To view your current quota, login to myCP and click […]

Yes, both IMAP and POP3 are supported by our mail servers.

To further maintain the integrity of our clients’ E-mail, our mail server also automatically intercepts E-mails containing attachments with file extensions that are known to be a potential hazard. These include:exe     com     bin     bat     vbsbas     scr     vba     src     pif If you really need to receive attachments with […]

To reset a user’s password, go to  myCP -> Email Admin -> Users, then click the account you’d like to reset the password for.  From this page you can reset the password by typing a new password into the Password field and then clicking the Add/Update User button.

To create an email account, first login to your myCP.  Depending on your account type, you will need to do one of two things: Click the Email Admin link on the left colum of links under the “Email” section. Scroll to the bottom of the page, find the section titled “Domain Manager”, and then click […]

You can create a mailing list by visiting myCP -> Email Admin -> Mailing Lists -> Add New Mailing List.  Fill in the required information and select the options applicable to your needs. These are explained as follows: List Name: The name of the list you wish to use. Example, ideas. Domain: Select the domain […]

To create an email forward, visit myCP -> Email Admin -> Forwards -> Add New Forward.   Please note that our system also has the ability to temporarily forward email.  To set up a temporary forward, visit myCP -> Email Admin -> Users -> [email] -> Edit Vacation/Forward Setting.

In order to help combat spam, as well as to help prevent our servers and legitimate emails from being blocked by automated anti-spam filters the email rate limit is 300 message per 10 minutes. If this rate is exceeded, then our security system considers that to be “abusive” behavior and blocks your IP address from […]