New Fraudulent Email Circulating

Service Update

Fraudulent emails adopt many different forms and are the unauthorized actions of third parties not associated with Superb Internet. These email messages referred to as “phishing” or “spoofing” are becoming more common and may appear legitimate by incorporating company brands, colors, or other legal disclaimers.

There have been a number of fraudulent emails reported (see a current list of examples below), and new spoofs continue to be introduced. These types of emails may point to malicious hyperlinks that are revealed when you hold your cursor over them. The invalid links may contain malware, which could potentially infect your computer.

These are not legitimate Superb Internet communications, and should you receive any of these emails, do not follow any links provided or click on any attachments. Instead, simply delete the email. If you’ve accidentally opened a link or attached file, you should run a virus scan immediately.

Please note that we will never ask for any login credentials over e-mail; furthermore, we will never send any links to any external site (i.e., other than or over e-mail, or any attachments over e-mail, unless you have specifically so requested in an ongoing e-mail thread. All communications we have with customers – technical support, billing, compliance (“abuse”), customer service, and so on, including exchanging any files or attachments – will take place in the secure myCP® Control Panel, where the customer’s identity is authenticated and all communication is secured, encrypted and private. Therefore, all customers are urged to always use the myCP® Control Panel for all communications with us and to always authenticate any e-mails claiming to be sent by Superb Internet by logging into myCP® and reviewing the applicable ticket, and responding to it, securely within myCP®.

Common Warning Signs of Online Scams:

  • Links to misspelled or slightly altered website addresses (,, etc.).
  • Spelling and grammatical errors or excessive use of capitalization and exclamation points.
  • Certificate errors or lack of Secure Sockets Layer (SSL) for sensitive activities.
  • Sender and email address have no correlation.
  • Suspicious looking attachment with questionable file naming convention.

Types of Fraud:

  • Fraudulent Emails

Fraudulent emails are the most common avenue of online scams. Such emails attempt to trick you by pretending to come from a reputable source. They try to get you to share sensitive personal, account information, or may try to convince you to open a file or visit a website that contains malware to infect your computer.

  • Phishing

Phishing is an email fraud method where the perpetrator sends you a legitimate looking email in an attempt to gather your personal and financial information. Typically, the messages appear to come from well-known and trustworthy web sites.

  • Spear-phishing

Your company or organization may be specifically targeted in a spear-phishing email attack. The spoofing email may request unauthorized access to confidential data.  The illegitimate request may appear to come from someone in the company that you know.

We Want to Hear From You

 Contact us with information that could help Superb Internet prevent or detect fraudulent activity

  • Contact Superb Internet about fraud