What is Detected? E-mail leaving our network is categorized passively. Automated systems categorize the e-mail, as it is seen leaving our network, into 4 different categories. If the e-mail matches certain characteristics it may be classified as Bulk, Suspected, or Confirmed Spam. All other mail remains uncategorized. No human ever reads these emails during this automated […]
Category: Spam
How do I adjust the sensitivity of my spam filter?
You can refine spam filtering for your email accounts by doing the following: Setting Spam Drop Score: From the myCP -> Email Admin menu on the left, select Spam Admin. A list of spam rules will be displayed. Click on the required hits link corresponding to the domain you wish to change. In the […]
How do I enable/disable the Anti-SPAM (AS) Service?
Enabling Anti-SPAM: The Anti-Spam service is enabled for all accounts by defalut. It is not necessary to enable it unless you disabled it. To enable the Anti-Spam service, vist myCP -> Email Admin -> [your domain]. A domain edit form will be displayed. Under the Domain Configuration section, ensure that the Enable Anti-Spam box […]
How does the Anti-SPAM (AS) Service work?
Our Anti-Spam service uses a number of clever heuristic tests on mail headers and body text to determine whether messages are spam. Additionally, our service heavily relies on Bayesian statistical analysis to help sniff out spam messages. If it determines that an e-mail “looks” like spam, it assigns it a positive spam score. The higher the […]
How do I setup Mail Filtering?
Set Up a Mail Filter Rule From the myCP -> Email Admin menu on the left, select [User Admin] -> [List Users] or [Search Users] to display the user you wish to set up a filter for. Once you have found the right user, click on the [Mail Filter] link associated with that user and […]
How does greylisting work?
With greylisting, our mail cluster servers maintain a record of three pieces of information when an e-mail is received: 1. The IP address of the machine sending the e-mail.2. The e-mail address of the person sending the e-mail.3. The e-mail address to which the e-mail is being delivered. This set of information is captured and […]
What is greylisting?
Greylisting is a mechanism that relies on the methods spammers must use to avoid permanent (and widely available) spam blacklists in order to prevent the spam from being received in the first place. Due to the fact that they must mail large numbers of addresses at once before their server is blacklisted, spammers use misconfigured […]
Does Spam Assassin work on email accounts with forwarding?
Yes. All incoming messages – except messages from domains and email addresses on your white-list – are scanned by Spam Assassin. White-listed address – as opposed to black-listed ones – are assumed to always be legitimate, as they have to be entered manually into the white-list and therefore must be legitimate. Note: E-mail addresses […]
I’m receiving spam. What should I do?
We have a few different ways you can fight spam: 1. You can adjust the Required Hits values from the myCP -> Email Admin -> your-domain.com -> Spam Setting -> Required Hits page. Lowering the Spam Tag and Spam Drop values will cause Spam Assassin to filter your email more aggressively. Keep in mind this […]
