For all accounts, we send out an invoice (or a notice of upcoming invoice) prior to the account’s due date, just to be sure you are aware of it. If you are on automatic billing, nothing is needed–we’ll debit your card automatically and send you a receipt by email. If there are any problems charging […]
How do I make a payment by bank wire or EFT (electronic funds transfer)?
Wire transfer payments are accepted, however we do not publish the instructions online due to the unfortunate possibility of fraud. Please open a billing support ticket in myCP (http://mycp.superb.net/) or email firstname.lastname@example.org for full instructions, and we will give you all of the details you need, as well as what we will need in return […]
I already sent payment. Why am I still being emailed that I need to pay?
If your payment was sent manually, that is via some other method than an online credit card or online check payment, we may not have received it yet at the time that the notice was sent. We send reminders precisely for this reason, to ensure that you are aware of your account status. In the […]
How can I pay with Western Union?
Western Union payments are accepted, however due to the fact that our staff availability changes because of scheduling, vacations, etc, we do not publish this information online. Please open a billing support ticket in myCP (http://mycp.superb.net/) or email email@example.com for full instructions, and we will give you all of the details you need, as well […]
How do I update my billing info?
On the left section of your MyCP you will find the “BILLING” menu item. Click on the “Billing Information” link. Here you can enter in new credit card information. Each change in information will produce a small authorization (1) on the credit card to confirm the data; there will be no charge posted and the […]
I need a copy of my payment invoices. How do I get them?
On the left section of your MyCP you will find the “BILLING” menu item. Click on the “Invoice History” link. Here you can view all current and previous invoices.
How do I make a payment?
The easiest way to pay for your account is to enable automated credit card payments. If you signed up using a credit card, this was enabled by default, and we will send you an email receipt with each payment. If you do not have a credit card on file or have disabled this service, you […]