How do I configure my mail client?

Introduction

In order to send and receive email outside the web-mail portal, you’ll need to set up an email client application on your device(s). We’ve included some examples of how to configure a few of the most common email client applications below (outlook, Thunderbird, mac mail, iOS mail).

Please keep in mind that third-party software can not be fully supported by Superb Internet. If you have further questions about configuring their software, please contact the company directly.

Setting Up POP3/IMAP Accounts

(In the following examples, we use “example-domain.com” in place of the domain name attached to your email account

  • Incoming Server: mail.superb.net

  • Outgoing Server: smtp.superb.net (however, we still encourage using your ISP’s SMTP (e.g. smtp.comcast.net, smtp.bellsouth.net, etc.) if you can since it would be a lot quicker as it is closer to you – note not all ISP’s mail servers will allow a relay)

  • Login: user@example-domain.com

  • E-mail address or Return e-mail address: user@example-domain.com

Under Outgoing Mail Server, ensure that the option “My Server requires authentication” is checked(if available) and under settings, ensure that “Use same settings as my incoming mail server” is checked(again, if available).

Configuration Information

Incoming Mail Server:

  • Host: mail.superb.net

  • Port: 993 (IMAP) / 110 (POP)

  • Security: SSL/TLS or STARTTLS

  • Authentication: Plain or Password

Outgoing Mail Server

  • Host: smtp.superb.net

  • Port: 587

  • Security: SSL/TLS or STARTTLS

  • Authentication: Plain or Password

Configuration suggestions for common email clients

Thunderbird:

  1. Open Thunderbird > Right click the mail account > Click Settings > Under that mail account, click Server Settings.

  2. Server Settings: Username: Full Email Address (user@example-domain.com)

  3. In the Account Settings windows, go to Outgoing Server (SMTP), it should be at the bottom of the list of options on the left side > select the Outgoing SMTP Server that is used for your mail account we are modifying > Click edit.

  4. SMTP Server:
    Description: What you’d like the description to be.
    Server Name: smtp.superb.net
    Port: 587
    Connection Security: STARTTLS
    Authentication Method: Normal password
    Username: Full Email Address (user@example-domain.com)

  5. Click Ok for SMTP Server window > Click Ok for Account Settings window.

  6. You’re done! Please check to see if you can send and receive emails from outside domains (none that are hosted on the same email account as we just configured).

Outlook 2016 (and the like):

  1. Click File in the top left > Click Account Settings drop down > Click Account settings button > Select the Email Account we are modifying (in the “Account Settings” window) > Click Change.

  2. POP and IMAP Account Settings (Change Account window) Email Address: Full Email Address (user@example-domain.com)

  3. Select “More Settings …”

  4. On the General Tab:
    Mail Account: Full Email Address (user@example-domain.com)

  5. On the Outgoing Server Tab:
    Check the “My outgoing server (SMTP) requires authentication”
    Choose the “Use same settings as my incoming mail server” radio button

  6. On Advanced Tab:
    Select STARTTLS from the drop-down next to, “Use the following type of encrypted connection:” before entering the port numbers.
    Incoming Server: 993 (IMAP) / 110 (POP)
    Outgoing server (SMTP): 587

  7. Select Ok on the “Internet Email Settings” window.

  8. Select Next > on the “Change Account” window > It should prompt you to enter your password, feel free to check the “Save this password in your password list” check box > click Close on the “Account Settings” window.

  9. You’re done! Please check to see if you can send and receive emails from outside domains (none that are hosted on the same email account as we just configured).

iOS Mail Application(iPhone, iPad):

  1. Go to Settings > Scroll down to Accounts & Passwords and select it > Select Accounts at the top of the Page > Select the Account We’re Modifying > Select the Account Again (at the top).

  2. IMAP or POP Account Information:
    Name: What you’d like it to be named.
    Email: Full Email Address(user@example-domain.com)
    Description: What you’d like the description to be.

  3. Incoming Mail Server:
    Host Name: mail.superb.net
    Username: Full Email Address (user@example-domain.com)
    Password: Your Password

  4. Select Outgoing Mail Server (SMTP – smtp.yourdomain.tld) > Primary Server (smtp.yourdomain.tld – On)

  5. Outgoing Mail Server:
    Host Name: smtp.superb.net
    Username: Full Email Address (user@example-domain.com)
    Password: Your Password
    Use SSL: Turn this option on (it’ll be green)
    Authentication: Password
    Server Port: 587

  6. Tap the Done button on the top right, and it should bring you back to the previous page > tap the Account button in the top left to go back one more page > on the bottom, there should be an “Advanced” button, tap/select that.

  7. Incoming Settings:
    Use SSL: Turn this option on (it’ll be green)
    IMAP Path Prefix: Don’t modify unless you know where you want all your messages going
    Server Port: 993 (IMAP) and/or 110 (POP)

  8. Then tap the “Account” button in the top left to go back and hit the top right button, “Done”.

  9. You’re done! Please check to see if you can send and receive emails from outside domains (none that are hosted on the same email account as we just configured).

macOS Mail Application (MacBook, iMac, etc.)

  1. Open Mac Mail

  2. Select Mail from the top menu bar (next to the Apple logo) > Select “Preferences” > Select the “Accounts” tab along the top of the window > Select the account we are editing > Select the “Server Settings” tab.

  3. Incoming Mail Server:
    Hostname: mail.superb.net
    Uncheck the “Automatically Manage Connection Settings”
    Port: 993 (IMAP) / 110 (POP)
    Check the Use TLS/SSL box
    Authentication: Password

  4. Select the Outgoing Mail Server Account drop down > Select Edit SMTP Server List > Click the Plus button to add a new SMTP server(you can delete or modify the old one if you’d like to avoid confusion of multiple SMTP Servers)

  5. New/Modify Existing SMTP Server: Username: Full Email Address (user@example-domain.com)

  6. Click OK to save and get out of the SMTP Server List

  7. Close the Accounts Window

  8. You should be all done. Give it a test by sending an email and receiving an email from an outside email provider (Gmail, Hotmail, Yahoo, Outlook, etc.). As long as it’s not hosted with us then it should be good to test with.

***Note: If you are wanting to switch from POP to IMAP, you will need to delete the email account from the email client and re-add as IMAP. Double check email client documentation, but most do not allow for switching between the two without deleting and re-adding/re-creating to mail client. There is a way to back up existing email messages then delete and put those back in your email client, but again you’ll need to see the email client documentation for doing this.