In Windows:

  1. Log in as administrator via rdp
  2. Start > Run > C:\Program Files\SWsoft\Plesk\admin\bin\plesksrvclient.exe
  3. Be sure to include the quotes with this command
  4. Enter new password when prompted

In Linux:

  1. cd /usr/local/psa/admin/bin/
  2. bin]# export PSA_PASSWORD=’newpass’ where ‘newpass’ is newpassword that you want to reset to
  3. bin]# ./ch_admin_passwd —-> this will save the new password
  4. bin]# cat /etc/psa/.psa.shadow—> will show you the new password