What does quota -1 mean?

A user or domain that is assigned a quota of -1 can use an unlimited amount of your account’s global quota, meaning that there is no restriction to the size of the mailbox either for that user or for the total for that domain.   To view your current quota, login to myCP and click […]

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Which attachments are forbidden?

To further maintain the integrity of our clients’ E-mail, our mail server also automatically intercepts E-mails containing attachments with file extensions that are known to be a potential hazard. These include:exe     com     bin     bat     vbsbas     scr     vba     src     pif If you really need to receive attachments with […]

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How do I reset a user’s email password?

To reset a user’s password, go to  myCP -> Email Admin -> Users, then click the account you’d like to reset the password for.  From this page you can reset the password by typing a new password into the Password field and then clicking the Add/Update User button.

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How do I create an email account?

To create an email account, first login to your myCP.  Depending on your account type, you will need to do one of two things: Click the Email Admin link on the left colum of links under the “Email” section. Scroll to the bottom of the page, find the section titled “Domain Manager”, and then click […]

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How do I create a mailing list?

You can create a mailing list by visiting myCP -> Email Admin -> Mailing Lists -> Add New Mailing List.  Fill in the required information and select the options applicable to your needs. These are explained as follows: List Name: The name of the list you wish to use. Example, ideas. Domain: Select the domain […]

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How do I create an email forward?

To create an email forward, visit myCP -> Email Admin -> Forwards -> Add New Forward.   Please note that our system also has the ability to temporarily forward email.  To set up a temporary forward, visit myCP -> Email Admin -> Users -> [email] -> Edit Vacation/Forward Setting.

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How many emails can I send an hour?

In order to help combat spam, as well as to help prevent our servers and legitimate emails from being blocked by automated anti-spam filters the email rate limit is 300 message per 10 minutes. If this rate is exceeded, then our security system considers that to be “abusive” behavior and blocks your IP address from […]

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How do I configure my mail client?

Introduction     In order to send and receive email outside of the web-mail portal, you’ll need to setup up an email client application on your device(s). We’ve included some examples of how to configure a few of the most common email client applications below (outlook, Thunderbird, mac mail, iOS mail). Please keep in mind […]

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