What are Sender Policy Framework (SPF) records?

Sender Policy Framework (SPF) records are a method for declaring authorized email senders for a specific domain. SPF records are placed in the domain’s DNS Zone File and the mail servers use this information to interperet who is an authorized sender and who is not an authorized sender. This is a security measure that ensures […]

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How can I white list or black list an email address/domain?

You can add an address to your white-list or black-list by logging in to myCP, then clicking Email Admin, (your domain name), then Spam Settings. On the Spam Settings page, you will find links to the right of your domain name for “Required Hits” (which is used to adjust the sensitivity of spam filters: only change […]

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How do I add or delete autoresponders?

Add an Autoresponder To add an Autoresponder, you’ll first need to create an email account.  Once an email account has been created, you can enable autoresponding by visiting myCP -> Email Admin -> Users -> [user] -> Edit Vacation/Forward Setting.  You can enable autoresponding by checking the “Enable Autorespond: ” box and typing your autorespond […]

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What is an autoresponder?

An email autoresponder sends an automated email response to each incoming message that is sent to a specific address. For example, a potential customer may send an email to sales@domain.com asking for more information about some of your products. You can have the autoresponder send a prewritten message back to the customer thanking them for […]

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How do I manage my Email quota?

Re-allocating storage to your sub-accounts: Within the limit defined above for each account, you have the ability to re-allocate that quota to your sub-accounts if you wish to limit the amount of storage your sub-accounts use. From the Email Admin menu on the left, click [Domains] to display a list of domains under your control. […]

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What is Email quota?

Email quota is the amount of disk space you are allowed for email storage. The disk space allocation varies depending on the type of account you have.  You can view your current quota by visiting myCP -> Email Admin – quota informaiton is shown in the Mail Quota column.  Sub-accounts share their limit with your […]

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How do I enable/disable the Anti-Virus (AV) Service?

Enable Anti-Virus Service:   From the myCP -> Email Admin menu, click on the domain name whose email you wish to enable anti-virus service for. On the following page, under the Domain Configuration section, ensure that the check-box next to “Enable Anti-Virus” is checked then save this setting by clicking on [Update Domain Settings] at […]

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How does the Anti-Virus (AV) Service work?

Our E-mail AV service is designed to protect your companies and organizations from E-mail based security threats and to some extent helps you remove unsolicited E-mails. It accomplishes this by intercepting all incoming mail and passing it through an advanced filter system which scans for threats using the most up-to-date Anti-Virus engine that can detect […]

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How do I login to webmail?

  To login to Webmail, visit http://mail.example.com (where example.com is your domain name).  If you have recently transferred your domain, or if your domain is otherwise inaccessible, you can login to webmail by visiting http://mail.superb.net (be sure to replace superb.net in the User Id field with your domain name).

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What is the maximum allowed message size?

The limit on any one message is 30MB, and that includes attachments after encoding. Please note that a binary file such as a Word document will increase in size by 33% as a result of the encoding necessary for attachment to email. Therefore, a file of 10MB in size will increase to more than 13MB […]

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