The Content Delivery Network (CDN) allows static content to be geographically distributed across numerous edge servers to enable content to load more quickly across multiple geographic locations. Superb is a member of a global CDN which enables users from all over the world to use our geographically diverse edge servers, as well as those of our partners […]
Category: FAQ
Do you have a referral program?
We have an affiliate program which can reward you for referrals. Click here for more details.
What other types of Cloud services will you make available in the future?
We currently offer several cloud services, including Thunder Cloud, Dedicated Cloud, Wholesale Cloud, Flex Cloud, and OnApp CloudPOD. Check back here for updates or sign up for Superb Updates to receive notifications for the launch of these future services.
In which locations does Superb Internet offer Cloud servers?
Superb Internet currently offers Cloud servers in the Springfield, Virginia (DCA3), and Seattle, Washington (SEA2) datacenters.
What OS options do I have for my Cloud server?
Currently, we support the following operating systems on our Cloud servers: CentOS 6 CentOS 7 Red Hat Enterprise Linux 6 Red Hat Enterprise Linux 7 Debian 8 Ubuntu 12.04 Ubuntu 14.04 Ubuntu 16.04 FreeBSD 10.1 Windows Server 2008 R2 Standard Windows Server 2008 R2 Data Center Windows Server 2012 R2 Standard Windows Server 2012 R2 […]
What is the SLA for Superb’s Cloud services?
Superb offers a 100% Uptime SLA. If at any time your services are affected you’ll be credited 1 day of service for each hour of outage.
Does Superb Internet offer a money back guarantee?
Superb Internet offers a 100% Satisfaction Guarantee on Dedicated Cloud offering. If during the first 30 days of your new service with us you are unhappy for any reason you may let us know and we’ll provide you with a full refund of the purchase price.* *Satisfaction Guarantee does not include the cost of […]
How long does it take to create or upgrade my Cloud instance?
Depending on the size of the selected plan, it can take anywhere from 1-5 minutes to create or upgrade your cloud instance.
How do I upgrade my plan so that I can use more resources?
Upgrades can be performed via your myCP®->”Cloud Plan Upgrade” at mycp.superb.net.
What is meant by “performance guaranteed” Cloud?
Performance guaranteed cloud means that the resources indicated for your selected plan are guaranteed to be reserved for you. Virtualization has made a lot of things easier for everyone including the details about your plan and the performance you should expect.
